Troubleshooting

You cannot install the app

Installing a Marketplace app usually requires a Jira administrator. If the install control is missing, the signed-in account may not have that permission. Ask the person who manages apps on the site to open the listing.

The listing itself has to exist. If you do not have a Marketplace URL from Recore Labs, do not install an app with a similar name. Write to support@recorelabs.com and ask for the listing.

You installed it and cannot find it

Tell support what you checked: the top navigation, the project sidebar, Apps, and any dashboard. Include the site host name and the approximate time you installed.

A report looks wrong

From Reports: write down the report name, the filter, and what you expected. Send that to support. Describe confidential issues instead of pasting them.

Write to support

Use the support page or email support@recorelabs.com. We read every message.